The Cisco Certified Support Technician – IT Support course is a perfect launching point for someone looking to break into the IT field. This course offers many aspects of help desk support for end-users and gets one ready to take and pass the Cisco Certified Support Technician – IT Support exam. Specifically, this course covers: IT support job tasks and responsibilities, hardware issues, connectivity and resource access issues, operating system and application issues, common threats and preventions, and job tools. As help desk agents do a lot of troubleshooting, most of the course has a troubleshooting aspect to the topics covered.
Includes: Student workbook (PDF) with additional projects, activities, glossary key terms with definitions, and assessments to help reinforce learning.
Course Total Time: 22.5 Hours
