Your ability to navigate conflict effectively depends on your skills in establishing a positive mindset that helps you self-regulate your skills with building trusting relationships and your ability to leverage tools that optimize communication and collaboration. In this course, you will learn to effectively navigate conflict by focusing on these three areas: how to recognize conflict, how to manage conflict, and how to address conflict.
Includes
- Personal Workbook
- Instructional Videos
- A Post-Assessment
Requirements
- Internet Explorer 9 or later, Chrome, Firefox, Edge, Safari
- High-speed Internet connection
Certification
This practice test bundle is preparation for the official Navigating Conflict Effectively certification exam.
